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jferg71 · 03-20-2010, 09:59 AM

Hi, I am new to this but looking for some advice. I purchased a number of books from Coolerbooks back in December 09, but when I went to download the books the links didn't work.

The money had been taken from my card (no surprise there) but 3 months on I am finding real problems getting any kind of resolution - I have to send 3 or 4 chaser emails before I hear anything from them, and then they ask me a question, I reply and the chase starts again.....

Any advice on how to resolve this (or next steps??)

Thanks

03-20-2010, 09:59 AM	#1
jferg71 Junior Member Posts: 2 Karma: 10 Join Date: Mar 2010 Device: Sony PRS-600	Problems with Ebook stores??? Hi, I am new to this but looking for some advice. I purchased a number of books from Coolerbooks back in December 09, but when I went to download the books the links didn't work. The money had been taken from my card (no surprise there) but 3 months on I am finding real problems getting any kind of resolution - I have to send 3 or 4 chaser emails before I hear anything from them, and then they ask me a question, I reply and the chase starts again..... Any advice on how to resolve this (or next steps??) Thanks