I know this is what Pandigital said to you, but be realistic. How many Kohls stores are there across the country. Kohls doesn't have technicians capable of installing firmware, and if they did they would not do a better job than the general public. If Pandigital sent a tech to every store it would cost a small fortune. If they have them shipped it will still cost them much of their profit margin, but that would be cheaper than sending a tech. Bottomline is that Pandigital's statements don't seem to stand up under scrutiny. I have to agree with Nate that this certainly has all the indications of a bona fide recall. I think the support people at Pandigital are just blowing smoke someplace.