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However, the prevalent opinion is that if you let Customer Service send you a replacement, it will be a "reconditioned" one, meaning a return from someone else. I since learned that the best likelihood of getting a "new" one is to buy it from a brick and mortar store, or return the bad one to Amazon for a refund, then buy another one outright -- avoiding Customer Service.
They're stuck with a load of bad ones. It makes sense that they need to dump them on other customers.
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