What a deal? Why do people expect corporations to be DEALS? There's no magic or mystery -- if the product doesn't sell, the company goes busto.
I thought Entourage HAD called it a day. That they at least arranged for SOME means of support is something, albeit not much.
The notion that you're better off paying (or even NOT paying) for support from the Philippines instead of just posting HERE makes no sense to me.
All I can say is, at least they didn't arrange for support from India because then the "help" would be unintelligible, inept AND RUDE.
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