[mjt57]

A friend has a Kobo Aura H2O Edition 2. He cannot get Calibre to detect its contents. So, we connected it to my laptop. Same thing. The device is seen as a removable device under Windows 10 and Calibre sees it as being connected. But when we go to "Device" nothing is displayed.

Then we got an error. Below is the data that was copied to the Clipboard.

calibre, version 3.14.0
ERROR: Error: Error communicating with device

CantOpenError: unable to open database file

Traceback (most recent call last):
File "site-packages\calibre\gui2\device.py", line 87, in run
File "site-packages\calibre\gui2\device.py", line 510, in _books
File "site-packages\calibre\devices\kobo\driver.py", line 1764, in books
File "site-packages\calibre\devices\kobo\driver.py", line 167, in get_database_version
File "c:\t\t\apsw-j6gj96\apsw-3.13.0-r1\src\cursor.c", line 1019, in APSWCursor_execute.sqlite3_prepare
File "c:\t\t\apsw-j6gj96\apsw-3.13.0-r1\src\statementcache.c", line 386, in sqlite3_prepare
CantOpenError: CantOpenError: unable to open database file

I checked all of the Kobo plugins. All are installed and are up-to-date. Even searched for new ones that may be specific to this model Kobo.

Is there anything else that we can do to get Kobo to talk to Calibre?

Thanks
Martin