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I was just on with Kobo CS about returning my Aura (glo screen flickering, two-page turns, and wifi issues) and I was disappointed to hear that they only take returns for exchanges, not refunds!
I figured it might go smoother to return for a refund, then just buy another device, but I guess that isn't possible. I'm worried that they won't see the stuff I'm seeing, because it is totally intermittent, but I hope they will exchange it anyway.
Anyway, I can hardly believe they don't allow a return for a refund. That's just about unheard of in online commerce!
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