MobileRead Forums - View Single Post - Months of Runaround From KDP Support: Font Embedding Fails...HELP!

Mathew Reuther · 07-19-2013, 07:53 PM

Susan, if that were the case, you would think that Amazon would document it, or at least know it to respond to support requests. But since they did not seem to have any issue with the process I described, and since their documentation does not indicate that a specific file type is required in order to upload embedded fonts, I am not really seeing how it would be the case.

But, that said, if you'd care to tell me how to convert .epub to .azw3 I will upload one to KDP and see if it works. I did say I welcomed all suggestions, and I will test them.

[EDIT]

I converted via Calibre and uploaded the file to KDP. The following message was displayed:

Unsupported file format!

Your file is in an unsupported format. Please save your file in one of our supported formats and upload again. Refer to our formatting guide for more information.

A quick look at their supported formats:

Word (DOC or DOCX)
HTML (ZIP, HTM, or HTML)
ePub (EPUB)
Plain Text (TXT)
Rich Text Format (RTF)
Adobe PDF (PDF)

And, of course, they accept .mobi, though they do not list it.

07-19-2013, 07:53 PM	#29
Mathew Reuther SpecFic Writer Posts: 31 Karma: 20000 Join Date: Jan 2013 Location: Vista, CA Device: Kindle Voyage, Kindle Fire, Nook, HTC One M8	Susan, if that were the case, you would think that Amazon would document it, or at least know it to respond to support requests. But since they did not seem to have any issue with the process I described, and since their documentation does not indicate that a specific file type is required in order to upload embedded fonts, I am not really seeing how it would be the case. But, that said, if you'd care to tell me how to convert .epub to .azw3 I will upload one to KDP and see if it works. I did say I welcomed all suggestions, and I will test them. [EDIT] I converted via Calibre and uploaded the file to KDP. The following message was displayed: Unsupported file format! Your file is in an unsupported format. Please save your file in one of our supported formats and upload again. Refer to our formatting guide for more information. A quick look at their supported formats: Word (DOC or DOCX) HTML (ZIP, HTM, or HTML) ePub (EPUB) Plain Text (TXT) Rich Text Format (RTF) Adobe PDF (PDF) And, of course, they accept .mobi, though they do not list it. Last edited by Mathew Reuther; 07-19-2013 at 08:07 PM.