Honestly, I think many of these bugs or errors people are having, must be self-inflicted in some way (i.e. messing around with all that additional software out there). How come that my device works absolutely flawlessly? The firmware is exactly the same, the hardware is exactly the same. Book after book, I fill my Kobo Touch's memory, and it just works.

My advice to people having these problem: Do a reset to the factory default once (is that the more thorough factory reset?) and upgrade to the latest FW.

And from then on, plug the device in and just drag you book(s) on the internal memory, and before unplugging, eject the device. That is the way I do it all the time, and it is simpler than any other way, and it just works! I don't use any software on my computer, except the operating system's file manager.