Whew! Took me literally 5 tries but somehow the Reader finally reset (I wish I understood why these devices are so finicky). Once that was done I took a chance and an the Sony updater rathe than retrying to do option 7 again (even though it DID say the chane was unsuccessful). It took 10 minutes to reboot but then I ran the customizer and all is well. BTW, I did all this with version .03 which ultimately worked fine. Considering the number of books I have on this and the $300 investment in the Reader I think I lost at least a couple of months' life expectancy over this one.... glad the update finally worked ...... :-)
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