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Originally Posted by rainbowworrier
Update: we got it breathing again by plugging it back into the pc.
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Glad you got it working again!
Getting stuck at the page of the last crash usually indicates that the reader did not have enough battery power to restart. An e-ink screen can hold it's last image forever with no battery power. Also, the fact that you were able to recover by connecting to the external USB power is another indication of a low battery state.
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Originally Posted by rainbowworrier
I have also now read the warnings about unplugging it without going through the safely remove hardware process.
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There are other ways, but that one is a good one.
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Originally Posted by rainbowworrier
My husband says he will try to back up the software in case we need to reformat the disk.
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Reformatting the disk will not cause a loss of software, since the "software" is actually "firmware" stored in FLASH memory. Reformatting the disk will cause a loss of ALL books on the reader, so your books should be backed up.
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Originally Posted by rainbowworrier
Why is none of this mentioned in the manual???
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Good question!