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Replacement HD just arrived, so a few days shy of three weeks for the problem to be resolved. Frontline support was terrific via chat, but the rest of Kobo support could use some work.
I never received a tracking number for either shipment, as was told I would in the email from the Returns department. And it looks like the cost of return shipping is on me. I have sent an email expressing my displeasure on this, especially the 1st wrong unit, so we'll see how they want to handle that.
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