Personally, I've had and heard about enough bad customer service experiences with Sony to regard them as generally sucky and to not want to buy their products but the Reader division seems about the most benign of their enterprises from what I see here. They have a lot of happy customers. The book prices aren't too bad now (they were egregious before Amazon forced them to be competitive). The quality of the Reader seems pretty good, too. The 505 is pretty barebones as far as features, but it's cheap.
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