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I've swapped a few emails with Smashwords recently as my own wee house sets out to convert 100 titles to various ebook formats (we currently offer only PDF), and I've been more than impressed.
Their 'meatgrinder' conversion process is, they admit, GIGO (garbage in, garbage out), but they go to great lengths to encourage publishers to go the extra mile and provide perfect source material. It's a tedious job when you're talking about so many titles, but well worth getting it spot on ... and, my experience so far, is that there's no shortage of generous and sound advice from the Smashwords team.
Cheers. Neil
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