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cband7 · 09-05-2018, 04:45 PM

Below is a summary of your recent request along with our response.

Subject

Made contact with B&N help people, their reply and my response below -

(asking if they are abandoning the Nook)
PLEASE DO NOT CUT AND PASTE AN ANSWER - Do You have any intention to fix the...

Response By Email (Mark Lester) (09/05/2018 10:51 AM)

Thank you for contacting us.

We are happy to work with you, but require more information. Please respond to this email with the following:

- Error message that you encountered when you try to sidealod files over to your NOOK Device.

If you prefer to chat with a NOOK Specialist, please click here.

Please accept our sincere apologies for any inconvenience this may cause and we thank you for your patience.

Sincerely,
Mark Lester

((My Reply))

Thanks for the reply -

The Nook shelf issue does not generate an error message. If you build a shelf and move BN purchased books ONLY to it, everything works. If you move any non-BN content (sideloaded generic epubs) to the shelf and power down, upon restart the generic files are erased (but still available in My Files). If there are NO BN books on the shelf the entire shelf is deleted. Search Google for "The Amazing Disappearing Shelf" for a forum that has been discussing the issue for something like a year.

Thanks for your help

09-05-2018, 04:45 PM	#40
cband7 Member Posts: 15 Karma: 10 Join Date: Oct 2016 Device: Nook simple touch glow	Below is a summary of your recent request along with our response. Subject Made contact with B&N help people, their reply and my response below - (asking if they are abandoning the Nook) PLEASE DO NOT CUT AND PASTE AN ANSWER - Do You have any intention to fix the... Response By Email (Mark Lester) (09/05/2018 10:51 AM) Thank you for contacting us. We are happy to work with you, but require more information. Please respond to this email with the following: - Error message that you encountered when you try to sidealod files over to your NOOK Device. If you prefer to chat with a NOOK Specialist, please click here. Please accept our sincere apologies for any inconvenience this may cause and we thank you for your patience. Sincerely, Mark Lester ((My Reply)) Thanks for the reply - The Nook shelf issue does not generate an error message. If you build a shelf and move BN purchased books ONLY to it, everything works. If you move any non-BN content (sideloaded generic epubs) to the shelf and power down, upon restart the generic files are erased (but still available in My Files). If there are NO BN books on the shelf the entire shelf is deleted. Search Google for "The Amazing Disappearing Shelf" for a forum that has been discussing the issue for something like a year. Thanks for your help