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Hi theres a good possibility its the usb lead thst connects the arc to the computer leaving the device not recognised. I have 1 specific lead to use for this purpose. And it wasnt the lead that came with it. Frustrating I know!
After the last system update that took the os to jellybean 4.1.1, I noticed sometimes the device wouldnt be recognised.
Dazell1927 develops options are near the very bottom of the settings menu.
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