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I had a very similar problem with the Glo I bought and it was due to a faulty device. I took it back to the bookstore and they exchanged it immediately, no questions asked. When I got home, the setup was so easy and straightforward that it removed all doubt about the previous device. But it's such a bummer when you get home with a new "toy" that you've excited about, and you can't get it to work!
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