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Five months after I got it, one of my Kobo WiFi readers developed a screen problem--not a broken screen--but a problem that ultimately kept me from being able to use the reader. I brought my broken Kobo into my local Chapters store. I didn't have a receipt--no proof that I had even bought it there. They immediately understood what had happened, said they had seen it before, and five minutes later I was walking out the door with a brand-new Kobo. They explained that if I had had a receipt, I could have gotten a store credit instead (of course I wanted my reader anyway). I am not sure if any of this is official policy, but I was more than satisfied.
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