Quote:
Originally Posted by Catlady
You called the person in question inept. How is it inept to expect that books one buys will continue to be accessible? Do you really think it's fair to expect someone to know ahead of time that an expired or changed credit card will create problems with books one has already paid for?
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His book
are available. He just needs to
follow instructions on the account. And, maybe, you know, familiarize himself with the terms of service for the account he's signed up for.
He could also have downloaded the books
when he bought them.
Or, you know, just maybe, possibly somehow, have
not deliberately removed them from his nook in the first place. He
had to have done that on purpose; even if he'd replaced the device, his purchased would have showed up on his nook
automatically when he logged in to the account. And you
cannot removed stuff you've purchased through B&N
through the device interface. That can
only be done by logging in to the account through the web site. And you know what is literally
right next to the link to Delete a book? The
download link. Literally next to it.
So, to recap, he:
1) didn't download the book when he bought it, even though he
clearly is familiar with the concept
2) deliberately deleted the book through the web interface to his account
3) didn't download an archival copy at the time, despite the download link being next to the delete link
4) let his credit card expire, and didn't update it
5) figured out that all he needs to do to download the books he took at least two opportunities to not download before is to update his credit card info on the account
6) whined about the easiest DRM to deal with
rather than just update the credit card info.
There are only two possibilities. Either he's completely inept, or he's a troll, doing all that on purpose to have something to whine about.
B&N is trivially easy to deal with. They have put a lot of effort in to making it trivially easy to deal with. Their DRM isn't hard to strip off (using a customized version of the most popular form out there, ADE, said customizations making it far, far easier to strip the DRM), and isn't hard to work with. You don't need access to B&N's servers to move it to another nook, even one that's not attached to the same account. IIRC, you can just as easily transfer it to any other reader that does ADE and EPUB, too, now.
I'm increasinly of the opinion that you believe that anyone who does not like DRM literally cannot possibly ever do anything wrong, or be at fault in any way for anything. If this guy poured gasoline over his head and lit himself on fire to be a YouTube star, I suspect you'd find him completely blameless, because he doesn't like DRM.
He's inept. Pure and simple. His problems are the direct result of his own deliberate choices, and are
trivially easy to overcome at any time.