Thread: Bad customer service experience with Kobo
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Old 04-13-2011, 02:53 AM   #48
Asawi
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Posts: 1,462
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Join Date: Feb 2011
Location: Sweden
Device: Kobo Libra2, Tolino Vision 6
Quote:
Originally Posted by unicorn1 View Post
d) I never received an apology for any of this, nor an explanation of why
I'd say you did. Sort of. You got a free book.
You also got an explanation of a probable reason why the double purchase happened. (Double clicking or refreshing or going back a page).
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