MobileRead Forums - View Single Post - Arc Kobo Arc dead USB port leads to broken Arc?

geswht · 12-02-2014, 11:36 AM

original ticket info 141202-000XXX

After discussions with a rep I find it impossible to satisfactorily continue any type of business in the future with KOBO when the product is un-repairable due to a weakness in the manufactured design. The USB even has a line under Hardware ie: USB Port Problem which would also indicate a known problem exists. I only wanted to purchase a ribbon which is not possible, therefore rendering my daughters ARC as garbage. The lesson that I can teach my children is this "If a company cannot provide proper support after purchase, then do not support that company in the future" . This I will post verbatim on any forum in reference to this exact problem. Cheers, and I will help you advertise your products.

12-02-2014, 11:36 AM	#15
geswht Junior Member Posts: 1 Karma: 10 Join Date: Dec 2014 Device: kobo arc	Kobo Arc usb ribbon original ticket info 141202-000XXX After discussions with a rep I find it impossible to satisfactorily continue any type of business in the future with KOBO when the product is un-repairable due to a weakness in the manufactured design. The USB even has a line under Hardware ie: USB Port Problem which would also indicate a known problem exists. I only wanted to purchase a ribbon which is not possible, therefore rendering my daughters ARC as garbage. The lesson that I can teach my children is this "If a company cannot provide proper support after purchase, then do not support that company in the future" . This I will post verbatim on any forum in reference to this exact problem. Cheers, and I will help you advertise your products.