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Old 07-29-2019, 12:30 AM   #5
stumped
Wizard
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Posts: 1,586
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Join Date: May 2016
Device: lLenovo Yoya tab plus , fire HD10 HDX8.9,
did google tell you to view your purchase history. looking there is a good place to start. there is also separate pay history in google which records all moneies you have ever given them
1. on pc: play store -> account -> order history
2. change url to pay.google.com -> look in activity
finding the app purchase in one or both of those will prove you bought it from that google account. and not finding it will support the theory that you used a different account.
if you find it in method 1 you will get to an order number which you can quote to CC developer

you did not perchance buy it via amazon app store app? it is was from that store, and you have to re-install the amazon store app on your device and re-download it

FYI
I learnt more than I ever needed to know recently about how google keeps records because of a long wrangle with both google and a developer over getting a refund on an app that google has pulled form store because of GPDR.
[when an app is removed from store, the purchase record vanishes from your app purchases [ list 1 above] but the pay record remains in list 2]

Last edited by stumped; 07-31-2019 at 11:58 AM.
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