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Better to send it in. But I'm wondering if the resistor just isn't able to turn far enough. When I tried messing with the resistor, there was only a one-eigth-turn worth of slack in the decrease-the-contrast (clockwise) direction. So like I said, you should send it in. But if you've put blinking leds and spinning rims on your Reader and can't send it to Sony, I think maybe replacing that variable resistor with another would do the trick.
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