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Hmmm...I have only dealt with Kobo bookstore support but found them to be quite responsive. I only dealt with them by email.
OP, I have a Sony 300 which I bought while travelling in the US a couple of years ago and have had absolutely no problems with. I don't particularly care that the bookstore doesn't work - I use the library and buy from Kobo mainly. I prefer the feel of the metal frame to the plastic - it feels sturdier to me, even if it's just my imagination.
I'm not a fan of the iRivers - they seem expensive for what you get. Any particular reason you're looking at buying in Australia? A lot of the time, even the models available here are cheaper to import, shipping and all. If you are going to be reading pdfs - are they text or with formatted graphics? If the latter, then the general recommendation from this board is to get something big enough to read a pdf full size - that means a tablet becomes more cost effective. If it's text, then it doesn't matter so much though I will say that good reflow is worth it! Most of the early library books I borrowed were ADE pdfs which didn't reflow properly on my Sony and it's most annoying! - not sure whether that is ADE or Sony problem, but I believe it's fixed now. Thankfully my library moved to epub after that so it's all good.
Harry, OP has already checked the Amazon environment and found it wanting. Granted, s/he has not indicated that they've checked epub availability and if those titles were important then it's worth doing before making a decision.
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