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Old 07-30-2018, 08:18 AM   #1
michaelk1
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michaelk1 began at the beginning.
 
Posts: 5
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Join Date: Jul 2018
Device: SONY DPT-RP1
Sony DPT-RP1 unable to update firmware

Hi,

i'm using the RP1 since last year and a view weeks ago i got an email from Sony support regarding the new firmware update for the RP1.

Since a few weeks i tried to update but every time i try starting the update via Digital Paper App, i got the following error:

"Update cannot be confirmed.
Wait a while and try again.

Error code 12-1FF0-0197"

What can i do? The latest version of the Digital paper app is installed.
Maybe it's an issue where i live(Germany). Or a windows problem?

I should be pleased receiving any information which pushes me further.

Thanks in advance.

cua
michael
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