Thread: PRS-T1 Sony service is a joke.
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Old 01-08-2013, 01:10 PM   #4
Sonylistens
Sony Customer Service Rep
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Posts: 35
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Join Date: Nov 2010
Device: Sony Reader
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Quote:
Originally Posted by slvrsplsh View Post
Today I tried to get some help from Sony Tech Support. It took me about an hour of searching before I even found the number. I called and got a heavily accented operator named Bryan. He asked me to shut my device down using the Shutdown menu. I explained that my device was in a boot loop and couldn't be shut down. Then he had me try to start it using the reset / power combination;that didn't work either. After doing this thee times (Each after 2 hours of charge time), he finally gave up he told me about my service options. Option 1: take a refurb, Option 2: Take my unit back after repair. Well, he looked up my account and found that my warranty ran out on Dec 27, '12. OK, I asked him about out of warranty options. He told me that if I took the refurb unit, it would be $99. OK I sort of expected that. I asked about repairing mine and sending it back to me. Well, that would b $99,too. I love my PRS-T1, but I'll look for a used device at about $50. I've seen 'em. They are out there, or I just might learn to like my Nook Color as a reader.
Hello slvrsplsh,

My name is Amanda and I work on the Sony Support team. I'm very sorry to see that you are so upset with Sony's customer service. I would love to review your file and make sure it was handled properly. I understand that you are just a few days out of warranty. Please send me an email to sonylistens@am.sony.com and make sure to include contact information, model information and any previous reference numbers you may have. I will review your case and get back in touch with you as soon as possible. I look forward to working with you!

Best regards,
Amanda Jeter
Sony Support USA
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