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Old 05-11-2019, 10:45 AM   #21
stumped
Wizard
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Posts: 1,426
Karma: 1591676
Join Date: May 2016
Device: lLenovo Yoya tab plus , fire HD10 HDX8.9,
sounds like that lap top needs a very thorough sanitising
I't take the time to run every adware/ skyware/ phishware detector that I could find on it and see what comes up
malwarebytes is a good starter, also trend micro housecalls. there may be more specialised ones for key loggers that I am not aware of.
its probably time to completely abandon some email addresses also , AFTER cleaning the laptop, and be careful who you give new ones to .

Given how quick and easy a new install of Windows can be ,. nowadays, I'd shortlist that option also. i don't think there is much malware that can survive a format & fresh install.
I know that amazon's policy is not to transfer content between accounts, but maybe they will make an exception if you convince them that an account is compromised ? That would not be my 1st choice though. Why risk a "shoot the messenger" response. I would look to get in once, download and de-drm all purchases, then switch to new accounts with new clean emails
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