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The Refund Policy states within 14 days of receiving it.
Your first post here - when you actually had the Onyx on hand - was on 3/14/2015.
Your claim of dissatisfaction is certainly legitimate, but I seriously doubt that you created a ticket before those 14 days were up.
You should try to negotiate for a repair or some kind of exchange for a working unit.
Other members here will chime in and offer their opinions. Most are happy and some (such as yourself) are unhappy.
The 'actual' truth is probably somewhere within a middle area.
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