Quote:
Originally Posted by viviena
I sent an email with a completed form on 19 August. No reply (and the spam filters have been checked). I've been waiting for ten working days to pass, but I'm also incredibly lazy, so I should probably chase up a reply soon.
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Why don't you send another query using the "Ask A Librarian" service telling them the issues you've been having? Maybe that will remind them to chase it up for you!