MobileRead Forums - View Single Post - Attention nook owners, and others. Ereaders, like computers, need back-ups.

Bikeridr · 11-02-2010, 05:31 AM

Note to self: Never buy a Nook, never use B&N.

First things first; yes, backup is mandatory - I know that and do that!

Anyway, the person did not back up his files (his fault), got an update/auto-reset of his device without warning, and when complaining to B&N, he was told he was stupid by CS, since he had not backed up.
Well - my parents, well up in the 60'ies does not know how to back up and/or update their devices. I do it for them, and see to that nothing is lost in the process. Does that make my parents stupid? No, I didn't think so. Not everybody knows/remembers to back up unless told/informed/warned.

So, if this one-side of the story is correct, then I 100% agree with the unfortunate customer; B&N are the screw-ups here. If they knew (as they apparently did) that a certain percentage of their devices was defective, they should are obliged to replace the device *and* inform about a mandatory backup.

And lastly, a (humorous) sidenote/saying translated from Norwegian:
Brave men don't do backup!
Noone weeps as much as brave men.

11-02-2010, 05:31 AM	#18
Bikeridr Information Acquirer Posts: 436 Karma: 4265156 Join Date: Sep 2010 Location: Latvia, Rigas Rajons Device: Kindle 3 International, Pocketbook Color	Note to self: Never buy a Nook, never use B&N. First things first; yes, backup is mandatory - I know that and do that! Anyway, the person did not back up his files (his fault), got an update/auto-reset of his device without warning, and when complaining to B&N, he was told he was stupid by CS, since he had not backed up. Well - my parents, well up in the 60'ies does not know how to back up and/or update their devices. I do it for them, and see to that nothing is lost in the process. Does that make my parents stupid? No, I didn't think so. Not everybody knows/remembers to back up unless told/informed/warned. So, if this one-side of the story is correct, then I 100% agree with the unfortunate customer; B&N are the screw-ups here. If they knew (as they apparently did) that a certain percentage of their devices was defective, they should are obliged to replace the device and inform about a mandatory backup. And lastly, a (humorous) sidenote/saying translated from Norwegian: Brave men don't do backup! Noone weeps as much as brave men.