Quote:
Originally Posted by rhadin
The real difference is in how Amazon handles customer relations and built a mythology around itself.
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There's the answer, in a nutshell. As you say, B&N has shown a singular talent for shooting itself in the foot. Five years ago, it was a real contender in the eBook wars. A lack of focus on customer service, and a knack for doing things like you describe which alienate customers, have given B&N a number of black eyes. Amazon got to be where they are by a focus on solid customer service, the mythology they have been able to wrap around themselves (à la Apple), and knowing how and when to be aggressive in their practices, but in a smart way. B&N could still redeem themselves, but they seem to be in no hurry to do that.
Even having said all that, I might still buy this device! Weird, I know.
Edit: someone who saw a display model in a B&N store said that the device has less than 1gb for side loading, while over 5gb for Nook store content. That's a definite minus, if true. And, another example of what you are saying!