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I am not one to ignore Kobo's shortcomings, but in this case it is obviously a physically damaged screen. Perhaps, they are using a weaker sheet of glass than they (e-Ink) should for this device, I certainly hope not as I have two. It is my understanding that the screen, and light are assembled as a module, by e-Ink, before Kobo's assembly takes place. Not what you want to hear, but the device may be more fragile than we would expect.
Luck;
Ken
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