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You should try calling, it will get resolved much quicker that way.
When I was delivered the second edition of a book that I was led to believe was the third, I called and complained. After being told I had no reason to expect the third edition (you see the description that included a bold heading titled "What's New in the Third Edition" as well as a picture of the third edition cover was there to let me know what I wouldn't be getting - obviously) I simply just said are you for real? and then he put me on hold (which was more like him not speaking to me but not muting the phone so I could hear him yelling at everyone else to quiet down) and then he said he would contact the publisher. He called back a few hours latter and issued a refund.
So all that to say Sony will do right by you. I now have a free second edition e-book. Woooo.
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