Quote:
Originally Posted by Pizza_Cant_Read
Just curious - was there a way you could pass on that feedback to the company? When I began my career in IT I appreciated that every call was accounted for. I usually assume giving comments to in-store personnel is energy lost in the wind  |
Well, to be fair to B&N, the information booth isn't really intended to handle mistaken complaints based on another company's business decisions
I would tell the people it was because the store owner was building a bigger store in the new place across the street.
Now, if you are asking about the possibility to pass genuine complaints/suggestions on, I could tell my supervisor about them.
Really the typical inquiry was along the lines of 'what author wrote Brokeback Mountain, and do you have the book in stock?' (that was a big movie when I worked there) or 'I can't find Valley of the Dolls. Do you know if the Willowbrook store has it in stock?'
One compliment I will give to the store I worked at. We had the Waldenbooks (and later Borders) number handy and would call to see if they had a book that we didn't. Of course we could order the book, but so could Amazon. The customer is at a store because they want it
now.