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Alex--
I'd like to ask a question that's been on my mind ever since I heard about the reader:
Is this a new, reformed SONY?
I remember owning a VAIO and the only medium for customer service was email, a FAQ forum that answered none of my questions, or a chat session with a "person" that I'm still convinced was a 'bot.
It really seems like SONY is reaching out; allowing SD cards, listening to this forum & its users. Is it a cunning plan?
So I guess the question is to everyone:
Is SONY trying to remove its stigma at having bad customer service, if any at all?
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