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Already tried factory-resetting the Kobo. Tried different USB ports, tried a hub. I haven't dug out my cable box yet to try a different one, that's the next step.
Not sure why my Macbook wasn't on the latest OS. I almost never use it - in fact, I just sold it and it's shipping out this weekend, so that's the end of that.
I can try it on my wife's Windows laptop later, see if that gets me any results...
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