Quote:
Part of the challenge of solving a problem of any type is eliciting the information to give an answer.
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Face to face is totally different from forum conversations where the back and forth can take hours or days. Forum users can't see the device being used, the error messages, or the steps being taken by the op.
I've been on various help forums since the mid 1990's. This issue isn't new or unique. In my experience, the users who expect help while offering no details of their problem are generally the users who get mad, make snarky comments, and then storm off, when no one meets their expectations of help.