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ProfCrash · 12-17-2010, 02:42 PM

Make sure you call the Kindle Custmer Service and not Amazon Customer Service. They are actually two different branches of CS. I have read about people who were told they could not return their broken Kindle by regular CS but when they called Kindle CS and the problem was fixed.

http://www.amazon.com/gp/help/custom...deId=200127470

If the person says no ask to speak to a supervisor.

12-17-2010, 02:42 PM	#16
ProfCrash Tea Enthusiast Posts: 8,554 Karma: 75384937 Join Date: Jul 2010 Location: Somewhere in the USA Device: Kindle1, Kindle DX Graphite, K3 3G, IPad 3, PW2	Make sure you call the Kindle Custmer Service and not Amazon Customer Service. They are actually two different branches of CS. I have read about people who were told they could not return their broken Kindle by regular CS but when they called Kindle CS and the problem was fixed. http://www.amazon.com/gp/help/custom...deId=200127470 If the person says no ask to speak to a supervisor.