Glitch
Stores have a few ways to attract business:
Availability
Price
Service
The Internet made the
Availability wide open
Service: well, you see our offerings. You can pay and DOWNLOAD it any time.
Price: Agency killed that difference as well
Customers are fickle. It has become all about the price TODAY and forget about the business that served you for years.
I used to shop at Future Fantasy because of 2 things:
1)they had selection.
2)They were (very) LOCAL
Still, that was not enough to keep the doors open. Rent and Utilities and wages for non-family members.
It still takes time and effort to maintain an online presence. Communications, Bills and taxes paid and all the rest, still need to be processed in a timely manor.