Ah yes, but you are assuming I did the RIGHT thing!
See, when the uninstall didn't fix the problem (did I mention patience was NOT a virtue??) and nothing was working right... RATHER than coming here to see if others were having a problem and whether there was a fix... I DID do the reset. My arrogance in thinking I could "figure it out" on my own lead to my own undoing!
Thanks so much for trying to help! I know it was my own mistake. I was just hoping that once I had looked to see if this was a problem others were facing that I didn't miss anything in my searching. You are the best - so thanks for all that you do. Next time, look before I leap!