MobileRead Forums - View Single Post - eBooks showing up on device library but NOT on "Content and Devices"

chipmunks · 04-04-2021, 09:39 PM

I was unsuccessful in troubleshooting my Kindle issues after spending 4 hours chatting with Amazon's customer service. I also searched all over the net but no dice. Would really appreciate your help.

What I'm working with:

Calibre Version 5.14
Kindle Paperwhite Firmware Version 5.13.4
Kindle device was previously registered to a different Amazon account, but
have since deregistered it and registered it to my new/current Amazon account.

Steps I've taken:

deregistered and re-registered kindle device
factory reset kindle device
enabled Whispersync (both on device and "Content and Devices" page)
ensure email address (gmail) is listed under “Approved Personal Document E-Mail List”
Files converted to mobi have [EBOK] personal doc tag

Issues:

Calibre “Send to Device” USB Transfer

azw3 = shows up on kindle device library (under “books”) but NOT on "Content and Devices" page (Calibre shows file being on the device)
mobi = shows up on kindle device library (under “books”) but NOT on "Content and Devices" page (Calibre shows file being on the device)
pdf = shows up on kindle device library (under “docs”) but NOT on "Content and Devices" page (Calibre shows file being on the device)

Calibre Connect/Share

mobi = does NOT show on BOTH kindle device library and my cd page (Calibre jobs window shows file was successfully “sent” but does NOT show file being on device)

Gmail Email Attachment

mobi, txt, pdf = shows up on kindle device library AND my cd page (under “docs”)

My biggest concern is being unable to use Calibre's USB transfer to sideload an azw3 file (since this is my preferred file type). I had no problem using Calibre's "Send to Device" to sideload azw3 files in the past, but I'm not sure what's happening now.

04-04-2021, 09:39 PM	#1
chipmunks Junior Member Posts: 7 Karma: 10 Join Date: Apr 2021 Device: Kindle Paperwhite	eBooks showing up on device library but NOT on "Content and Devices" I was unsuccessful in troubleshooting my Kindle issues after spending 4 hours chatting with Amazon's customer service. I also searched all over the net but no dice. Would really appreciate your help. What I'm working with: Calibre Version 5.14 Kindle Paperwhite Firmware Version 5.13.4 Kindle device was previously registered to a different Amazon account, but have since deregistered it and registered it to my new/current Amazon account. Steps I've taken: deregistered and re-registered kindle device factory reset kindle device enabled Whispersync (both on device and "Content and Devices" page) ensure email address (gmail) is listed under “Approved Personal Document E-Mail List” Files converted to mobi have [EBOK] personal doc tag Issues: Calibre “Send to Device” USB Transfer azw3 = shows up on kindle device library (under “books”) but NOT on "Content and Devices" page (Calibre shows file being on the device) mobi = shows up on kindle device library (under “books”) but NOT on "Content and Devices" page (Calibre shows file being on the device) pdf = shows up on kindle device library (under “docs”) but NOT on "Content and Devices" page (Calibre shows file being on the device) Calibre Connect/Share mobi = does NOT show on BOTH kindle device library and my cd page (Calibre jobs window shows file was successfully “sent” but does NOT show file being on device) Gmail Email Attachment mobi, txt, pdf = shows up on kindle device library AND my cd page (under “docs”) My biggest concern is being unable to use Calibre's USB transfer to sideload an azw3 file (since this is my preferred file type). I had no problem using Calibre's "Send to Device" to sideload azw3 files in the past, but I'm not sure what's happening now.