And I thought *I* was frustrated.
The only way they'll take notice is if you print it out, tape it to a brick, and hand-deliver it through an office window. I've sent them mails, enquiring about shipping times for the Opus -- and I never recieved so much as an autoreply...
I still love my Gen 3, but I'm working on a fervent hatred for Bookeen as a company. Between the firmware limbo, and Opus not showing up in retail channels... I'm tempted to check out other stuff from iRex or Sony.