Quote:
Originally Posted by techiegirl
My husband called on Saturday about getting a replacement for ours (1 wifi, 1 3G) and was given the run-around. When he hung up, he received a request for survey. He gave them a very bad survey, to which they requested a call back #. A specialist called him back right away and we are scheduled to receive our replacements on Wednesday.
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You got to love those feedback forms. I've use them all the time for Praising a Rept or reporting one. I love how Amazon says at the end they really want to help you to please try contacting them again.
The best time to call is during business hours on a weekday.