Well, my email response was quicker than rhadin's, but not very satisfactory:
Thank you for contacting Sony Support.
I'm sorry, but the issue you describe will require more extensive troubleshooting and communication than can be effectively handled via e-mail. Please contact our Digital Editions Technical Support at:
http://www.adobe.com/support/digitaleditions
For all other issues, contact Sony Customer Support at 877-263-2863 for further assistance.
NOTE: Customer Support is open:
* 8 a.m. to 12 a.m. (Eastern time), Monday - Friday
* 10 a.m. to 7 p.m. (Eastern time), Saturday and Sunday
If this information does not resolve your issue, please contact us at (866) 962-7669.
Thank you for being a valued Sony Customer.
The Sony Email Response Team
C6EM
Brian
Question : Does a subscription to the Wall Street Journal through the Reader Store give the subscriber access to the WSJ.com digital edition as well?