I used to have a Sony Reader (PRS 505), the screen was broken, I had to send it to the States from Tibet to fix it. A big hassle indeed.
Then I bought a Kindle Keyboard, the screen was broken after 11 months when I was in Nepal. Got a new one shipped to Hong Kong immediately, free of charge.
Then my Kindle Keyboard screen was broken again (after another 6 months), no warranty this time. But the Customer Service gave me a discount of US$ 30 to buy a new Kindle Paperwhite! So I paid only US$ 89 and got a new device.
I simply love the service!
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