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desoto · 02-05-2014, 05:05 PM

My bricked kobo wifi was unable to be resuscitated. I contacted Kobo, despite the negative reviews of Kobo customer care, and they responded within 24 hrs with steps to rectify the problem. In my case, those steps did not work.
My Kobo wifi is almost two years old and thus out of warranty. However, Kobo is owning up to the problem and doing what it can to make things right. They are sending me a re-furbished unit. This is way more than I expected.
So, please try contacting them. They may have been unresponsive in the past, but figuring out that there is a problem, what it is, who is affected, how many are affected, and then working out a solution takes time in any company. I applaud them for doing the right thing.
(and no, I don't work for Kobo).
Best of luck to you all.

02-05-2014, 05:05 PM	#22
desoto Member Posts: 12 Karma: 12 Join Date: Jan 2014 Device: kobo wifi	kobo wifi affected by latest update My bricked kobo wifi was unable to be resuscitated. I contacted Kobo, despite the negative reviews of Kobo customer care, and they responded within 24 hrs with steps to rectify the problem. In my case, those steps did not work. My Kobo wifi is almost two years old and thus out of warranty. However, Kobo is owning up to the problem and doing what it can to make things right. They are sending me a re-furbished unit. This is way more than I expected. So, please try contacting them. They may have been unresponsive in the past, but figuring out that there is a problem, what it is, who is affected, how many are affected, and then working out a solution takes time in any company. I applaud them for doing the right thing. (and no, I don't work for Kobo). Best of luck to you all.