Not the experience I had.
I bought a Sony Reader from them a couple of weeks back. On the way to the car, I heard the same sound. I opened up the box and, like you, saw that the bumper had fallen up. I figured this would be an easy exchange.
I went back in the bookstore, told them what happened and asked for a refund. Much to me surprise, they accused me of "high-tech thievery," stated they never sold the reader, maced me, then kicked me in the crotch.
I couldn't believe it. I still can't. You shouldn't either.
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