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ngrant · 10-29-2010, 09:39 PM

Hi GA Russell

I have been shopping at Newegg.com for years and have only ever had one problem when they shipped me the wrong item - same specs and price but different brand of hard drive. When I called Customer Service, they told me if I wanted to keep it rather than bothering to return it for the "correct" item, they would credit me $10. In my case, they applied a $10 partial refund to the credit card I used for the transaction and it showed up on my statement a few days later. This was a phone conversation not e-mail - therefore nothing in writing, so I was pleased that the CS agent was true to his word about the credit.

I must say that I am totally satisfied with Newegg and have spent thousands of dollars there. Glad to see in your update that you got a positive outcome.

10-29-2010, 09:39 PM	#10
ngrant Gadget Lover Posts: 422 Karma: 4501290 Join Date: Nov 2009 Location: MS, USA Device: Oasis 2, Mobiscribe Origin, Fire HD tablets	Hi GA Russell I have been shopping at Newegg.com for years and have only ever had one problem when they shipped me the wrong item - same specs and price but different brand of hard drive. When I called Customer Service, they told me if I wanted to keep it rather than bothering to return it for the "correct" item, they would credit me $10. In my case, they applied a $10 partial refund to the credit card I used for the transaction and it showed up on my statement a few days later. This was a phone conversation not e-mail - therefore nothing in writing, so I was pleased that the CS agent was true to his word about the credit. I must say that I am totally satisfied with Newegg and have spent thousands of dollars there. Glad to see in your update that you got a positive outcome.