Quote:
Originally Posted by HarryT
It's impractical to suggest that a "bricks and mortar" shop can match the prices of an online bookshop, which has none of the overheads that the B&M shop incurs. You're being charged extra for the extras - the physical browsing experience - that the physical shop offers you.
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I would think that using the shop to drive business on their website and vice-versa might be a model to go after. One is indeed propping the other up, but customer loyalty is useful. I just don't think bookstores are realizing that actually having a shop might be a marketing advantage in some aspects. Make the difference in price 10% and I wouldn't think twice about paying it, but when it's 20-25% it adds up too fast.
Frankly Chapters browsing experience has suffered now that many walls of the store are simply the tripe I would buy online. Seriously. A thirty foot display of The Hunger Games triology isn't finding me something I didn't know about or adding to my experience much.