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cjottawa · 10-14-2010, 08:22 AM

My email yesterday evening was replied to overnight asking me to call the service number. (toll-free from Canada)

I spoke with "Josh H" in Amazon's West Virginia call-centre around 0700EDT today.

Amazon's response:

immediately sending me a new device, same express shipping as the last one (tomorrow or Monday delivery)
providing 30-days to return the defective item
$25 "Goodwill Refund" for return shipping because their system won't generate pre-paid international return labels

I couldn't be happier! I'll update this thread when the replacement arrives and the whole process concludes.

As an aside, when I asked if they were busy, another rep I spoke with mentioned they get a lot of calls from the UK and Australia at this time of morning and the accents were a fun experience for caller and rep.

10-14-2010, 08:22 AM	#3
cjottawa Tempus fugit. Posts: 91 Karma: 911 Join Date: Oct 2010 Device: Kindle Keyboard	UPDATE My email yesterday evening was replied to overnight asking me to call the service number. (toll-free from Canada) I spoke with "Josh H" in Amazon's West Virginia call-centre around 0700EDT today. Amazon's response: immediately sending me a new device, same express shipping as the last one (tomorrow or Monday delivery) providing 30-days to return the defective item $25 "Goodwill Refund" for return shipping because their system won't generate pre-paid international return labels I couldn't be happier! I'll update this thread when the replacement arrives and the whole process concludes. As an aside, when I asked if they were busy, another rep I spoke with mentioned they get a lot of calls from the UK and Australia at this time of morning and the accents were a fun experience for caller and rep. Last edited by cjottawa; 10-14-2010 at 02:27 PM.