Quote:
Originally Posted by delphidb96
And... the second one of mine that broke the controller was also fixed by shipping a new Cybook - for $125 plus S&H of course. So the 'they will fix it for free' isn't always true. If he gets it for free, that is great - but better to expect it to cost and get it free than vice versa - yes?
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And you had warranty left? Or how long since you bought the device was this?
From a European standpoint you have the wrong expectation. Consumer protection in Europe is very strong (which is relected a bit in the price we pay) so the natural thing to assume is that things are covered and that companies tries to fool you by claiming otherwise.